Bulk Order
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website and Applications.
This Policy explains how BullionKnot ("we", "us", "our"), operating bullionknot.com, collects, stores, uses, and shares your personal data when you browse our website, create an account, place an order, contact support, or receive our communications. By using our website or sharing your data with us, you consent to the practices described here, in line with the Information Technology Act, 2000, the SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023. Read it together with our Terms and Conditions, Shipping Policy, and Return & Exchange Policy.
It applies to all data collected through our website, account registration, order placement, payments, returns and refunds, customer support conversations (email, phone, chat, WhatsApp), reviews, surveys, and promotional campaigns. It does not cover third-party websites we link to — those have their own policies.
Depending on how you use our website, we may collect:
Three ways: directly from you (registration, orders, support requests, reviews, subscriptions); automatically (cookies, pixels, server logs, analytics while you browse); and from service providers (our e-commerce platform, payment gateways, courier partners, analytics and marketing tools) to the extent needed to operate the store.
We use your data to: create and secure your account; process orders, payments, and discounts; ship and deliver your orders and send tracking updates; handle cancellations, returns, exchanges, and refunds; respond to support requests and grievances; detect and prevent fraud and abuse; send transactional messages (order and delivery alerts) by email, SMS, and WhatsApp; send promotional messages such as new collection launches and festive-season offers (which you can opt out of); analyse and improve our website and collections; and comply with legal, tax, and regulatory obligations.
Your consent — given when you register, order, or opt in to communications through a clear affirmative action. We also process data where necessary to perform our contract with you (we can't ship without your address), comply with legal obligations, prevent fraud, or maintain security. You may withdraw consent where applicable, though withdrawal may limit the services we can provide.
We do not sell your personal data. We share it only on a need-to-know basis with: courier and logistics partners (name, address, PIN, contact number — masked where feasible); payment gateways (for processing and refunds); technology providers (e-commerce platform, hosting, analytics, communication and support tools); marketing partners (for campaign measurement, subject to your preferences); professional advisers (auditors, lawyers); government authorities and law enforcement where legally required; and a business transferee if we are ever merged, acquired, or restructured. We choose partners with reasonable care, but we are not liable for their independent acts beyond what the law does not permit us to exclude.
Yes. Cookies and similar technologies keep you logged in, retain your cart, run analytics, detect fraud, and measure campaigns. Some are set by our platform and third-party tools operating on our behalf. You can disable cookies in your browser settings, but features like your cart and saved preferences may stop working properly.
Possibly. Our website runs on third-party e-commerce infrastructure whose servers may be located outside India, so your data may be stored or processed in other jurisdictions, subject to Indian law and any cross-border restrictions notified under the DPDP Act, 2023. If those restrictions change, we will update our practices and this Policy.
Only as long as reasonably necessary — for order fulfilment, tax and financial record-keeping, dispute handling, fraud prevention, and legal compliance. Data we no longer need is deleted, anonymised, or securely archived.
Through reasonable administrative, technical, and organisational safeguards: SSL encryption on the website, access controls, restricted employee access, and the security infrastructure of our e-commerce and payment platforms. No system is completely secure, and you are responsible for keeping your password confidential.
Warning: BullionKnot and its delivery partners will never call, message, or email you asking for your card PIN, CVV, OTP, net-banking password, or full card number. If anyone does, refuse, and report it to us and to law enforcement.
Subject to applicable law, you can: access a summary of the data we hold about you; request correction or updating of inaccurate data; request erasure (subject to legally required retention); withdraw consent; opt out of promotional emails, SMS, and WhatsApp at any time (transactional order/delivery messages continue, as they're necessary to serve you); raise a grievance with our Grievance Officer; and nominate another individual to exercise your rights where the law permits. Contact us using the details in Question 17 — we may verify your identity first.
Yes, at any time, by contacting us. After verifying your request, we will delete or anonymise your account data — except records we must legally retain for tax, fraud-prevention, dispute-resolution, or contractual purposes, for the period mandated under applicable law.
Our website is intended for users aged 18 and above. If you are under 18, you may use it only under the supervision and consent of a parent or lawful guardian, who accepts this Policy on your behalf. We do not knowingly collect children's data in contravention of applicable law.
No. Our website and communications may link to third-party sites and social media pages. Their privacy practices are their own — review their policies before sharing any information with them.
It may, to reflect legal, operational, or technological developments. The current version, with its updated date, will always be on this page. Continuing to use the website after changes means you accept the revised Policy.
Bullionknot
You can contact us at (+91)7778975273 by call or (+91)7859983869 by WhatsApp in Working time-10 AM to 6 PM (Mon to Sat)
Also can mail us at support@bullionknot.com.
To file a grievance, you can contact at the details below.,
Grievance Officer: Ravi Vaghani
contact No-(+91)9727944544
Email: Vaghaniravi@gmail.com
Our Fabric
Made with love using only
100% vegan fabric
Customer Services
Our team is available to
assist you 24/7.
Secure Payment
Your Payment Information
is Processed Securely
Crafted In India
Rooted and heritage,
Created with pride