Kertana Pattu Dress

No returns /exchanges are possible in case of international orders or for products purchased during any sale event.

Please read our refunds policy here.

As we ship your orders via third-party shipment agencies, we want to ensure that the parcel reaches you intact and in good condition. Therefore, in case you receive a damaged, broken, or opened parcel, we request you to record a video and take images of the same and not accept the order. You can mail all the images and videos along with the order number so that we can use the same to resolve the issue for you at the earliest and settle claims with the shipment agency.

As all our outfits are handcrafted, it takes us 15-20 working days from the date of order placement to dispatch domestic as well as international orders.

There may be an extra 10-15 day delay in order dispatch due to volume orders during season time, festivals, and sometimes due to any unforeseen and avoidable circumstances such as political unrest, public curfews, containment zones, etc. In such cases, our team shall inform you about the delay via mail or call.

This product has been crafted by hand and may have slight irregularities or imperfections in color or embellishment or weaving. Any weaving or embroidery irregularities or shade variations are characteristic of the fabric and cannot be considered defects. colors as you see on the website may vary from the actual colors of the garments due to the process of photography and your device.